Terms & Conditions
​ Parts
ONLY parts supplied by R G Car Services will be fitted to your vehicle. Under no circumstances will I fit customer supplied or second hand parts as this could invalidate my Public Liability Insurance.
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Payment terms
Payment is due immediately upon completion of any work carried out. All parts remain property of R G Car Services until the invoice is settled IN FULL. I do not offer credit or any kind of flexible payment options. Payment terms are “No payment, no keys.” Please ensure you have sufficient funds before booking.
On occasion, special order parts totalling more than £250 may need to be paid for in advance.
I do not undertake any works that require payment at a later date by a third party, I.E. Warranty/Insurance companies.
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Your booking
Your booking will have a dedicated amount of time to carry out work stated upon booking. If you require additional work, please contact me in advance and where possible I will try to accommodate.
It is not always possible to give you an exact time of arrival. Slots will be given on an AM/PM basis, and I will give you as much notice as possible for my arrival time.
R G Car Services reserves the right to cancel any booking with no notice should circumstances dictate. I will always try where possible to make contact to cancel/postpone/reschedule, however from time to time, I am subject to circumstances outside of my control.
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Missed bookings
In the event that your vehicle is not at the address given for works to be undertaken, a period of 15 minutes will be allowed for the vehicle to be returned for works to be carried out. Outside of this 15 minute time slot, you will be sent an invoice for a call out fee.
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Logistics
Unfortunately, I can take no responsibility for other appointments, school runs, errands etc for which you may require your vehicle. Please keep in mind when booking that your vehicle is booked in, and in some instances, working to time constraints is not always possible and as such, have alternative arrangements in place. If for any reason you do need to change your booking, please let me know so I can move you to a different slot that suits.
Constant moving of your appointment will result in a deposit of £50 being required to secure your booking on the third occasion.
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Whilst works are undertaken
It is vital that, for Health and Safety reasons, you adhere to the following.
• Maintain distance - Sometimes, vehicle repairs can be dangerous. Please be aware that as a trained professional, some repairs can carry an element of risk and to ensure your safety it is imperative you maintain distance to avoid injury.
• Do not access your vehicle whilst repairs are being carried out - This could cause serious injury to me, the mechanic and/or yourself and potentially damage your vehicle. Especially if you switch on the ignition/engine before repairs are complete.
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Warranty and Procedures
All of my work comes with an industry standard 12month/12000mile parts and labour warranty, however, in the unlikely event of an issue occurring, you MUST present the opportunity for me to rectify the issue in order for a claim to be made. Any involvement of a third party, either to investigate or repair a fault which is likely to turn into a claim against said warranty will void the warranty and as such indemnify me against any claim to be made.
ALL CLAIMS MUST FOLLOW THIS PROCEDURE OR WILL NOT BE ENTERTAINED.